IPAD
If the staff or student iPad is having issues connecting to the network, try the following:
1. Open iPad's "Settings"
2. Select Wi-Fi and hit the small blue "i" in the circle next to NSC_Corp
3. Click on "Forget This Network", confirm by selecting "Forget" again
4. Select "NSC_Corp"
5. Input Username (Students: ID/Lunch Code, Staff: first_lastname) and password and click on "Join"
6. Choose "Trust" on the Certificate
7. If it says, "Unable to join the network", select the little blue "i" to ensure "Private Address" is turned off and try logging in again
8. If the iPad is still not connecting, stay in iPad's "Settings", select "General", click on "Reset", and select "Reset Network Settings". iPad will turn off, once it turns again follow steps 5 & 6.
LAPTOP
- Slow Connection
1. Have you powered down your laptop lately? Be sure to refresh your machine at least once a week.
2. Check internal websites (i.e. PowerSchool or Filemaker), Are they faster?
3. Where is the location? It may run slower if it’s at an “edge” of a building.
4. Check computer speed. How fast will Word or Excel launch?
5. TA's - Check Activity Monitor, sort by CPU usage.
6. TA's - Check Transmission Rate, hit the option key when selecting wifi connection.
- No Connection
Be sure your device is connecting to NSC_Corp 2. Be sure your date and time is correct. If incorrect, you can auto reset by shutting down your computer, plugging in an ethernet cord (looks like a phone cord going into the wall), then power your laptop back on. Your date & time will automatically reset. Then you should be able to access the internet.
Click here to create a HelpDesk ticket for further assistance.