Set up printers for both Black & White (B&W) and Color Secure Printers.
- Click on Apple icon (located at the top left corner of your screen).
- Select "System Preferences" and choose "Printers & Scanners".
- Click on the Plus Button (+)
- Type "Secure" in the search window
- Choose “SecureT_B&W_Printer" (used for black and white copiers/printers only) and hit "Add" button.
- Repeat these steps to add the color printer by selecting “SecureT_Color_Printer” (used for color copier/printers only).
Troubleshooting Tips:
- Staff machines that are on Ventura, click here for troubleshooting steps. (Mainly HD & NE)
- If the printers disappear, restart the laptop.
- If the print job doesn't print, try deleting and re-adding the copier/printer by completing the following....
Delete Copier/Printer:
- Click on Apple icon (located at the top left corner of your screen).
- Select "System Preferences" and choose "Printers & Scanners".
- Select the copier/printer and
- Click on the Minus Button (-)
Re-add Copier/Printer:
- Click on the Plus Button (+)
- Type "Secure" in the search window
- Choose “SecureT_B&W_Printer" (used for black and white copiers/printers only) and hit "Add" button.
- Update the details on the "Finisher", "Hole Punch Unit" & "Drawers" fields using the picture below
Repeat these steps to add the color copier/printer by selecting “SecureT_Color_Printer” (used for color copier/printers only).
- If the print job doesn’t appear on the copier, make sure your key fob is under your name when you scan it at the copier.
- Chrome Users: Click here for detailed instructions for issues when printing in Chrome
Tech Notes:
- 2023 Toshiba Tech Team Additional Troubleshooting Steps
- AD updates and adds Papercut accounts, but doesn’t delete old accounts. Name changes create two accounts & the old one will need to be manually deleted by Network Admin.
- https://tbs.toshiba.com/tbs/
service/ is the URL used for putting in service tickets for Toshiba copiers. The TAG# is the code on the copier and the ZIP will be 46060.