Students and Parents,

If this is your first time creating a ticket, be sure to login using the student's school email address (first_lastname_gradyear@nobl.k12.in.us). After creating your first ticket, you can login using lunchcode/student ID or email address with Canvas password.

You will receive an email from Sherpadesk (ex. <3gik04b.3dhiz6@app.sherpadesk.com>) confirming your ticket. You can use this email to continue the conversation regarding your ticket. Please create separate tickets for new concerns.

How to set up PaperCut Secure Printers for Mac Laptops

Set up printers for both Black & White (B&W) and Color Secure Printers.

  1. Click on Apple icon (located at the top left corner of your screen).
  2. Select "System Preferences" and choose "Printers & Scanners".
  3. Click on the Plus Button (+)
  4. Type "Secure" in the search window
  5. Choose “Secure_B&W_Printer" (used for black and white copiers/printers only) and hit "Add" button.
  6. Repeat these steps to add the color printer by selecting “Secure_Color_Printer” (used for color copier/printers only).


Troubleshooting Tips:

- If the print job doesn’t appear on the copier, make sure your key fob is under your name when you scan it at the copier.

- If the print job doesn't print, try deleting and re-adding the printer by completing the following....

Delete Printer:

  1. Click on Apple icon (located at the top left corner of your screen).
  2. Click on the Plus Button (-)
  3. Select "System Preferences" and choose "Printers & Scanners".

Re-add Printer:

  1. Click on the Plus Button (+)
  2. Type "Secure" in the search window
  3. Choose “Secure_B&W_Printer" (used for black and white copiers/printers only) and hit "Add" button.
  4. Repeat these steps to add the color printer by selecting “Secure_Color_Printer” (used for color copier/printers only).

- If the printers disappear, restart the laptop.

  1. Jennifer Sebbas
    12 February, 2018