SecureT Printers for Mac Laptops: add & troubleshoot

Set up printers for both Black & White (B&W) and Color Secure Printers.

1. Click on Apple icon (located at the top left corner of your screen).
2. Select "System Preferences" and choose "Printers & Scanners".
3. Click on the Plus Button (+)
4. Type "Secure" in the search window
   
5. Choose “SecureT_B&W_Printer" (used for black and white copiers/printers only) and hit "Add" button.
6. Repeat these steps to add the color printer by selecting “SecureT_Color_Printer” (used for color copier/printers only).

Troubleshooting Tips:

- Staff machines that are on Ventura, click here for troubleshooting steps. (Mainly HD & NE)

- If the printers disappear, restart the laptop.

- If the print job doesn't print, try deleting and re-adding the copier/printer by completing the following....

Delete Copier/Printer:

1. Click on Apple icon (located at the top left corner of your screen).
2. Select "System Preferences" and choose "Printers & Scanners".
3. Select the copier/printer and
4. Click on the Minus Button (-)

Re-add Copier/Printer:

1. Click on the Plus Button (+)
2. Type "Secure" in the search window
3. Choose “SecureT_B&W_Printer" (used for black and white copiers/printers only) and hit "Add" button.
4. Update the details on the "Finisher", "Hole Punch Unit" & "Drawers" fields using the picture below

Repeat these steps to add the color copier/printer by selecting “SecureT_Color_Printer” (used for color copier/printers only).

- If the print job doesn’t appear on the copier, make sure your key fob is under your name when you scan it at the copier.

- Chrome Users: Click here for detailed instructions for issues when printing in Chrome

Tech Notes:

• 2023 Toshiba Tech Team Additional Troubleshooting Steps
  
• AD updates and adds Papercut accounts, but doesn’t delete old accounts. Name changes create two accounts & the old one will need to be manually deleted by Network Admin.
• https://tbs.toshiba.com/tbs/service/ is the URL used for putting in service tickets for Toshiba copiers. The TAG# is the code on the copier and the ZIP will be 46060.