Students and Parents,

If this is your first time creating a ticket, be sure to login using the student's school email address ( After creating your first ticket, you can login using lunchcode/student ID or email address with Canvas password.

You will receive an email from Sherpadesk (ex. <>) confirming your ticket. You can use this email to continue the conversation regarding your ticket. Please create separate tickets for new concerns.

How to subscribe to email alerts for HelpDesk Dashboard Updates

1. Login into your BlackBoard Account

  • Username: first_lastname (not full email address)
  • School Password

2. Select "My Account'

3. Click on "Subscriptions"and choose "Manage"

5. Select "Other Areas" - Search for Help Desk (with space between) - Place check box next to webpage

6. Click "I'm Done"
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You should now receive an email notification when the Dashboard is updated.