Student Technology FAQ with Live Updates

This document was last revised on Wednesday, September 16, 2020


Current Tech Updates:

*Notability has released an update in hopes of fixing the freezing and disappearance of students' work whenever they exit their notes. The updated version should start showing up on student devices tomorrow. We still recommend students to take a screenshot of their work before exiting the app until we start to see consistent improvement on the app.

Previous Note: Students have had a better experience with the app AFTER BACKING UP to Google Drive, deleting the Notability app, and re-installing it. Students will not need to take this step after the updated version is auto-installed on the device.

*Students who see the CK Authentication login screen on an iPad - Complete either one of the following steps....

1. Open a new tab in Safari, wait 10 seconds, and then try to visit the needed site.

or

2. Sign in with lunch code and network password

Students should open a new tab instead of refreshing the same tab.

*Canvas - If you are experiencing Canvas App issues, please try the following...

1. Update iPad's Software
2. Open iPad's Settings, Select "Student" & turn on "Reset cache on next launch"

If it's still not working, delete the Canvas App & reinstall it from the App Portal. Canvas can also be accessed via Chrome App.

Students who are getting blank PDF's, can send the PDF to Google Drive (from Canvas Web in Safari) and then to Notability.


How to use WIFI on school issued iPad

  • To Connect to WIFI - Go to iPad's Settings - Select "Wi-Fi" -
    • When you are at school you will select the NSC_Corp. The username is your lunchcode & password is the school password.
    • When you are at home you will join your home network by selecting the home network name and inputting the username and password set up for the home network.
  • Click here to learn more about the "NS Overview - Student Internet Safety Tools"
  • Click here for additional internet resources for families.


Basic Troubleshooting Steps if apps or online items are not working

1. If you receive an error or slowness, refresh the browser by selecting the circle with the arrow to the right of the URL. This may need to be completed several times. If that does not resolve the issue, please continue to work through these steps.

2. Update iPad Software (if already updated, go to Step 3)

3. Close all open applications (double click the home button, use a finger to swipe up on each open application)

4. Grades 4-12 iPad - Turn OFF "Request Desktop Website" (Go to Settings - Safari - open Request Desktop Website - Slide Off). Grades K-3 will not have this option.

5. Clear Web Browser History (Stay in Settings - Safari - Clear History).

6. Make sure Pop-up Blockers are OFF (Stay in Settings - Safari - Block Pop-ups - Toggle OFF)

7. Complete a hard restart (hold home & power button at the same time, letting go once the iPad turns black and Apple logo appears)

Español - Pasos básicos de solución de problemas si las aplicaciones o los elementos en línea no funcionan.docx


How to access Google products on school device

Español - Haga clic aquí para Guía del usuario de Google NS Estudiante Básico

To view Google's current status visit https://www.google.com/appsstatus#hl=en&v=status


How to access YouTube approved videos


Virtual Collaboration and Conferencing Options


Canvas

If you are experiencing issues with the Canvas App, visit https://noblesville.instructure.com/login/ldap in any web browser.

To view Canvas' current status visit https://status.instructure.com


Edmentum

NS Edmentum Courseware Parent Letter

Edmentum Support Faqs


PowerSchool

Noblesville Schools direct link is https://noblesville.powerschool.com/public/home.html

Parents

  • Please contact your students school building's office for your PowerSchool login information.
  • Parents can locate Student ID number and Network password under "Grades and Attendance" within the PowerSchool Parent Portal.

Students

  • Login information can be found from your school counselor or by calling the technology helpline, 317-773-2130.
  • How to access grades in Powerschool, tutorial video created by NWMS, https://www.youtube.com/watch?v=6Otw6Y3QaiY.


Clever

If you are experiencing issues with the Clever App, visit https://clever.com/in/noblesville, on any web browser. Select "Login as a student" to log in through Canvas.

To view Clever's current status visit https://status.clever.com


Seesaw (K-3 emphasis)

If students are experiencing issues, Grades K-3 students can access resources in Safari. First ensure the student is logged in to Google, next visit our Clever link, https://clever.com/in/noblesville, and access Seesaw. If students are still receiving the “restricted” message, they can press the “Sign in” button and the videos should appear. They may need to sign in again, but it should hold for future videos.

To view Seesaw's current status visit https://status.seesaw.me


BrainPop (K-5 emphasis)

Students access BrainPop Jr from within Clever OR Students choose Clever option from https://jr.brainpop.com/ login page.

To view Brainpop's current status visit https://status.brainpop.com/


Broken iPad Instructions

Students in 6th - 12th grade, please contact your building technology assistant directly -

NEMS: mandy_akers@nobl.k12.in.us
NWMS: travis_penn@nobl.k12.in.us
NHS: levi_pearson@nobl.k12.in.us

Elementary, If you or your student have a damaged iPad and are unable to complete assigned schoolwork on a different home or school device, please complete this form.

  • Keyboard issues (Grades 4-12) - Please ensure the iPad's software is up to date. Keyboard issues can also be fixed by plugging in the device to a charging and completing a hard restart on the iPad (hold the home and power button until the iPad powers off, letting go when the Apple logo appears).
  • Charging issues - Student iPads that are not holding a charge, please troubleshoot by plugging the iPad into a charger and then completing a hard restart (hold home & power button at the same time, letting go once the iPad turns black and Apple logo appears). Read more from Apple on iPad adjustments that can improve battery life at https://www.apple.com/batteries/maximizing-performance/


iPad - Additional How To's

To view Apple's current status visit, https://www.apple.com/support/systemstatus/


Additional Resources

PreK-5 Remote Learning Handbook for Caregivers, Miller Explorers, and Public Library Staff


Still have questions? Feel free to call 317-773-2130 to reach your building technology support. If you receive voicemail, please leave a message. We will call you back as soon as possible during normal school hours.

  1. Jennifer Sebbas
    17 March, 2020

    Hi Jamie, Thank you for your post. Due to ongoing issues, we have turned off Captive Portal authentication. Students should no longer be prompted to sign-in and do not need to click the captive portal bookmark. Please call us at 317-773-2130 if your daughter is still experiencing issues. We appreciate your patience!

  2. Jamie Graf
    17 March, 2020

    On my daughters I pad the captive portal takes up to the noblesville schools homepage. We did try turning it off and back on with no changes to the problem.