Students and Parents,

If this is your first time creating a ticket, be sure to login using the student's school email address (first_lastname_gradyear@nobl.k12.in.us). After creating your first ticket, you can login using lunchcode/student ID or email address with Canvas password.

You will receive an email from Sherpadesk (ex. <3gik04b.3dhiz6@app.sherpadesk.com>) confirming your ticket. You can use this email to continue the conversation regarding your ticket. Please create separate tickets for new concerns.

How to Resolve Elmo Issues


Discoloration Issues - Hit the source search button on the projector remote (or change the input to a different source and then back to the one you are using), the purple screen/discoloration could go away when the image resets.

All Issues...

  • Tighten the cords on the back of the Elmo and on the wall connection.
  • Check the small switch on the side of the Elmo to ensure it is on the projector settings.

........Elmo2.JPG


If needed, please create a HelpDesk ticket for the building TA to troubleshoot further for you. Note if the issue is also happening when using the Apple TV.


Building Techs ONLY:

If the above does not resolve the issue, try the following...

  • A new VGA Cord
  • A different Elmo
  • Connect the Elmo directly in to the projector to see if the issue still occurs
  • Create/Transfer Helpdesk ticket to the AV Queue with the steps you have taken and the results if the issue is not resolved.