1. Take iPad in/out of case. And ensure that the Smart Connector on the iPad and the Keyboard are clean and free of debris. Sometimes the iPad needs only to be physically reset in to case.
2. Hard Restart the iPad (Press and hold the power button and the home button simultaneously until the iPad reboots and an Apple logo appears on screen, then release the two buttons and test the keyboard once fully booted up)
3. Check the Rugged Combo 3 Keyboard on another iPad and see if the issue replicates. If the issue persists try the following:
4. Ensure your iOS/iPad OS is up-to-date:
- Plug your iPad into power and connect to the internet with Wi-Fi.
- Tap Settings > General > Software Update.
- Tap Download and then Install and follow the on-screen instructions.
- After you’ve updated your iOS version, you’ll need to check the firmware version of your Rugged Case. It should be 0.3.8 or later.
5. To check the Rugged Case firmware version:
- Make sure your iPad is connected to the Rugged Case.
- Tap Settings > General
- Under General, go to the About section. NOTE: Your Rugged Case is connected if it appears in the device list.
- Select the Rugged Combo 3 to check the Firmware version. If it is earlier than 21.01.0017, tap Update, and then follow the instructions to install.
- If you do not see the update option, please remove the keyboard from the device, power off, and once powered on replace the keyboard and check the firmware. If an update is available it should automatically update after a few minutes.